Refund policy

Seabre Return & Refund Policy

We want you to be happy with your Seabre purchase. If you have any concerns with your order, please contact us at tracy@seabre.com.au.

30-day returns

We accept returns of eligible products within 30 days of receiving your order.

To be eligible for a change-of-mind return, your item must be unused, unopened and in its original condition and packaging. Proof of purchase is required.

For hygiene reasons, we are unable to accept change-of-mind returns on opened or used soaps, skincare, balms or other personal care products.

To request a return, please contact tracy@seabre.com.au before sending your item back. If your return is approved, we will provide instructions for returning your order.

For approved change-of-mind returns, the customer is responsible for return postage costs. Original shipping charges are not refundable.

Damaged, faulty or incorrect items

Please inspect your order when it arrives and contact us as soon as possible if an item is damaged, faulty or incorrect.

Where a product has a major problem or otherwise fails to meet a consumer guarantee under the Australian Consumer Law, you may be entitled to a refund, replacement or other remedy. Nothing in this policy limits your rights under the Australian Consumer Law.

Where Seabre is responsible for the return because an item is faulty, damaged or incorrect, we will cover reasonable return postage costs where applicable.

Exchanges

If you would like a different product, please contact us. Where a change-of-mind return is approved, the simplest option may be to return the eligible item and place a new order.

Refunds

Once we receive and inspect your approved return, we will let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method within 7 business days. Your bank or payment provider may take additional time to process the refund.

If you have not received an approved refund after 15 business days, please contact tracy@seabre.com.au.

Contact

For questions about returns or refunds, contact:

Seabre
Email: tracy@seabre.com.au